Provider Procedures

Complaints and Concerns from Providers

The Guilford Center has established a Provider Quality Improvement Committee (PQIC). It is made up of representatives from Contracts, Access and Care Management, Nursing, Best Practices, Business Office, Compliance Verification, Quality Improvement, and DSS. One purpose of the committee is to provide a forum where providers who have concerns about The Guilford Center's procedures can report these to PQIC as described below.

Reports can be made by telephone or email to:
Grace Salgado, Customer Services/Client Rights Coordinator
Telephone: 336-641-6644 Email: gsalgado@guilfordcenter.com

Reports can be made in writing on the:
Service Complaint Form (376k pdf)
Service Complaint Form (Spanish version - 369k pdf)

This can be submitted electronically or mailed to the following address:
Grace Salgado
The Guilford Center
232 N. Edgeworth St.
Greensboro, NC 27401

If providers have a concern about a specific Guilford Center staff person, they should first discuss the problem with the staff member involved. If further discussion is needed, the provider may contact the staff person’s supervisor. If you do not know the name of the supervisor, you may call The Guilford Center Administrative Office reception desk at 336.641.4981 and ask for the supervisor’s name and telephone number.