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Key Staff Directory

Provider Relations Key Staff Directory

Guilford Center Administrative Offices
232 North Edgeworth Street
Greensboro, N.C. 27401
Telephone: 336.641.4981

Access/Authorization

Susan Campbell, Manager, Access and Care Management
• Information regarding access to services and authorizations
Email scampbell@guilfordcenter.com or call 336.389.6081

Sabrina Russell-Holliman, Utilization Management Coordinator
• Information regarding authorizations
Email srussell@guilfordcenter.com or call 336.389.6092

VALUE OPTIONS FAX NUMBER FOR EMERGENCY AUTHORIZATIONS
• Value Options has a fax number for emergency authorizations. The company asks that this number be used ONLY for true emergencies when a consumer must receive services right away. Please do not use this number for routing requests for authorization or when the emergency is only a billing issue. Call 919.941.9863

Endorsement and Local Monitoring

Alexis Underwood, Mental Health Service Coordinator
• Information about becoming a CAP Provider
• Information about on-site monitoring, endorsement, accreditation
Email aunderwood@guilfordcenter.com or call 336.641.4363

Contract Administration

Tana Wirtz, Manager, Contracts Unit
• Information regarding contracts
Email twirtz@guilfordcenter.com or call 336.641.6856

Linda Earnest, Administrative Assistant
• Questions about insurance requirements for providers
• To request a Memorandum of Agreement for Directly Enrolled Outpatient Therapists
• Question regarding the status of contracts
Email learnest@guilfordcenter.com or call 336.641.6749

Blair Benson, Contract Administrator
• General questions and Information about contracts for mental health services
Email bbenson@guilfordcenter.com or call 336.641.6142

Steve Hess, Contract Administrator
• General questions and information regarding Substance Abuse treatment contracts and Substance Abuse prevention contracts
Email shess@guilfordcenter.com or call 336.641.6750

Elaine Parker, Contract Administrator
• General questions and information about contracts for Developmental Disability services
• Non-Medicaid (IPRS funded) residential, supported employment services
Email eparker@guilfordcenter.com or call 336.641.3889

Best Practices Consultation

Joe Fortin, Substance Abuse Best Practice Specialist
• Information about treatment options for substance abuse or co-occurring mental    health and substance abuse disorders
• Concerns related to obtaining substance abuse treatment in the community
Email jfortin@guilfordcenter.com or call 336.641.4947

Wes Early, Mental Health Best Practice Specialist
• Information about Adult Services Best Practices or Adult Services Programs
Email wearly@guilfordcenter.com or call 336.641.4333

Tammi Grubb, Developmental Disabilities Best Practice Specialist
• Information about Developmental Disabilities Best Practices
Email tgrubb@guilfordcenter.com or call 336.641.6072

Lisa Salo, System of Care Coordinator
• Information about Child Best Practices
Email lsalo@guilfordcenter.com or call 336.389.6091

Quality Management

Joel Leonard, Quality Assurance Administrator
• Information or assistance with Quality Improvement issues
• Information or assistance with incident reporting
Email jleonard@guilfordcenter.com or call 336.641.4346

Grace Salgado, Client Rights Coordinator
• Information on protecting client rights
• Assistance with developing/maintaining Client Rights Committees
• Assistance with resolving client complaints
Email gsalgado@guilfordcenter.com or call 336.641.6644