Consumer Concerns
The Guilford Center is committed to providing information that will help consumers know how to access services, understand their rights, and be aware of the procedures for expressing concerns or complaints.
The Consumer Corner section of the Guilford Center website is devoted to consumer concerns. The current Consumer Corner sections include the following:
Client
Rights
This includes information about how to contact the Client Rights
Coordinator, Grace Salgado, who is Guilford Center’s resource
to assist consumers with concerns or complaints. It also includes
our Client Rights Handbook (in English and Spanish), a copy of
our Complaint Policy.
Consumer and Family Advisory Committee (CFAC)
This provides information
about the Guilford Center CFAC, including a list of members, meeting
dates and times, recent CFAC activities, and contact information
for consumers who want to become involved.
Opportunity
for consumers to send questions or comments
Consumers are encouraged to express concerns, to submit comments
or questions about State Mental Health Reform and how it affects
them, to get more information about participating in the Guilford
Center CFAC, and to provide suggestions for improving the Consumer
Corner.
As a provider, we encourage you to let your consumers know about this resource and also to use it yourself to seek information that you can provide to them.
New sections currently under development include the following:
- Information for consumers on how to select a provider
- A directory of how to reach key Guilford Center contacts
- Information to help providers develop and maintain Client Rights Committees.
As a provider, you may also submit suggestions through this section for how the Consumer Corner can be developed to be more useful to you and to your consumers. Click here to sumbit your concerns.