Who We Are

The Guilford Center, Local Management Entity (LME) for the administration of public mental health, developmental disabilities and substance abuse treatment, is organized under the North Carolina Department of Health and Human Services’ Division of Mental Health, Developmental Disabilities and Substance Abuse Services (NCDHHS-MH/DD/SAS) and Guilford County. The LME is responsible for governance and administration of public mental health, developmental disabilities and substance abuse services (MH/DD/SAS) for the single county catchment area. Administrative duties include policy development, collaboration with public and private organizations, development of a qualified provider network, strategic planning, stewardship of funds and oher resources, and relationship with the Consumer and Family Advisory Committee (CFAC). Additionally, the Guilford Center manages business functions, information technology and data systems as well as local, state and federal funds. The Center is charged with overseeing provider relations and assuring quality of services provided to MH/DD/SAS consumers. The agency recruits community providers, implements the State endorsement process locally, provides training and technical assistance to providers, monitors their performance, manages incident reporting, investigates/resolves provider complaints and concerns, and is responsible for overall system-wide quality improvement efforts. Customer service/consumer affairs also fall within the managerial realm of the LME. In addititon to handling consumer complaints, the Guilford Center investigates client rights violations, assures compliance with Title VI language access requirements, and provides information/education to the public in-person and via print, broadcast and Web media.The Guilford Center authorizes services through utilization management and review. It provides telephonic screening, triage and referral and authorizes the use of State hospitals and other facilities.

In addition, the Center provides the following services to consumers in Greensboro and High Point::

• Crisis/Emergency treatment is available 24 hours a day, 7 days a week, to provide stabilization for individuals who are at risk of harming themselves or others, and those who have a medical emergency requiring treatment by a psychiatrist.
• Our hospital diversion staff, part of the Crisis/Emergency Services unit, provides a bridge to care for individuals recently discharged from hospitals and institutions. Its members also offer outreach and prevention services to individuals who may be at risk for hospitalization or who have a history of repeated hospitalizations.
• Psychiatric Services, with a staff of nurses, physician extenders and psychiatrists, provides personalized medical interventions and individualized monitoring.
• The Specialized Treatment of Perpetrators (STOP) program provides treatment ot sex offenders to help the offender develop skills to manage abusive behaviors and to prevent future offenses.
• Court liaisons provide a bridge to treatment for young people who have been involved with the court system.

Easy Access to Care
Accessing our services is just one phone call away. Our Care Center (1.800.853.5163) provides a centralized way to reach our services any time, day or night. A special TTY number for deaf and hard of hearing consumers is available at 1.866. 518.6778.

Walk-in treatment is available at Crisis/Emergency Services 24 hours a day, seven days a week at the Bellemeade Center in Greensboro, and during business hours at the High Point Center or nights and weekends at High Point Regional Health System.